Why Customers Churn
Oversimplification of Churn
There seems to be a growing segment of “experts” striving to reduce...
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Book a Discovery CallAccess to detailed and reliable customer & employee feedback is essential for continuous improvement and maximizing revenue potential. B2B business leaders and investors rely on Satrix Solutions to deliver objective, 3rd party insights that are used to target the sources of frustration and churn.
Satrix Solutions was founded with a simple but clear purpose: Cultivate Companies People Want to Buy From and Work For. It’s this mindset that inspires us to give our best every day.
In today’s competitive market, it is vital to have loyal customers and engaged employees. Research shows that happy customers tend to stay longer, spend more, share positive word-of-mouth, and are often more profitable. Similarly, engaged employees are more productive and deliver better service to customers. The financial benefits of maintaining a focus on the sentiment of customers and employees are significant:
Partnering with the Satrix team has been a great experience for Beamery! You are an amazing, strategic, and helpful partner. The insights Satrix has delivered have been important to our planning.
Director, Delivery Excellence, Beamery
The value-adds that Satrix provided us throughout this process is what really set them apart from others. They identified the key success criteria we needed in advance, and were proactive in driving us to improve our segmentation data and processes to maximize our value from an NPS program.
Vice President, Customer Success, Shiftboard
I consider Satrix an invaluable partner and have added them as an on-going annual line item in my budget. If you are a GTM leader, Satrix has my unconditional endorsement.
EVP, Global Sales, Betterworks
We leveraged Satrix to understand how our clients truly felt about our service and highlight any opportunity areas. Satrix not only helped us gather the feedback but provided us with practical guidance on utilizing the rich data to improve and grow.
Senior Retirement Plan Consultant, HB Retirement
During our 13-year tenure as a CX consulting firm, Satrix Solutions has seen firsthand the divide among practitioners regarding the value of Net Promoter, which is why we conducted this industry study on the use and perception of NPS.
Founder & President
For more than 25 years, Evan Klein has been an enthusiastic champion for voice of the customer driven change. He specializes in coaching business leaders on the customer and employee-focused strategies that lead to increased profitability and sustained competitive advantage.
Founder & President
Chief Operating Officer
Jonathan Beretta has accumulated extensive experience in customer retention, employee engagement, and process improvement strategies for B2C and B2B companies across multiple industries throughout his nearly 20-year career. A Greenbelt in LEAN, Jonathan takes great care to understand the business issues affecting client accounts and provides insightful recommendations that positively impact the bottom line. He also has a strong appreciation for the value of engaged employees and the impact they have on solidifying customer loyalty.
Chief Operating Officer
Vice President, Marketing
Ben has been blessed to win 13 marketing awards including Marketer of the Year and many national PR opportunities. He has had great mentors during his time on four different marketing boards and was honored to be President of the American Marketing Association.
Vice President, Marketing
Vice President, Client Experience & Strategy
Stephanie Yosef brings over 12 years of success in client experience, employee engagement, and client retention to Satrix Solutions. She also has a considerable sales background, where she spent another 9 years in B2B and B2C sales in HR, Pharmaceuticals, and Retail.
Vice President, Client Experience & Strategy
Vice President, Client Experience & Strategy
Tami Kinney has spent nearly 20 years working in market research with a focus on customer experience and brand development. She is adept at identifying the needs of clients, employing innovative methods to test possible solutions and providing actionable insights.
Vice President, Client Experience & Strategy
Manager, Reporting & Analytics
As Manager, Reporting & Analytics, Dan Genord understands that clients want to know all the information that their data can tell them. With an extensive education in analytics and a strong business background, he thrives at converting customer and employee experience data into insights that are relevant, useful and actionable.
Manager, Reporting & Analytics
Client Experience Analyst
Leila Karimi Hosseini brings a diverse skillset and passion for driving insight with data to Satrix Solutions. Experienced with a variety of methodologies and tools, her educational background in industrial engineering aids her as a Client Experience Analyst in analyzing data and presenting metrics that help put the finger on the pulse of customer and employee sentiment. By focusing on actionable feedback and nailing the details, she facilitates decision-making and process improvements for clients.
Client Experience Analyst
Client Insights Analyst
M. Heather Smith is a data-driven professional with two decades of experience improving connections and building stronger communities. This has cultivated her passion for understanding the client experience and its impact on business growth.
Client Insights Analyst
Client Insights Analyst
With his educational background in Business Data Analytics, Henry Moore is equipped to utilize various analytical methods to conduct analysis that extracts actionable insights from the data. He understands the importance of meeting the unique needs of every client.
Client Insights Analyst
Looking to elevate your customer experience and employee engagement programs? We've got you covered with helpful insights from our team of experts.
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