How Your Company Can Benefit From A Positive Customer Experience

Founder & President

For more than 25 years, Evan Klein has been an enthusiastic champion for voice of the customer driven change. He specializes in coaching business leaders on the customer and employee-focused strategies that lead to increased profitability and sustained competitive advantage.

Vice President, Marketing & Partnerships

With an appreciation for voice of the customer driven change coupled with a passion for business-to-business marketing, Heather Timney brings strategic focus to Satrix Solutions’ marketing endeavors. Over the last decade, Heather has gained considerable perspective into the various business functions that impact the customer experience. She is dedicated to creating strong organizational cultures, recognizing that happy employees lead to satisfied customers.

Chief Operating Officer

Jonathan Beretta has accumulated extensive experience in customer retention, employee engagement, and process improvement strategies for B2C and B2B companies across multiple industries throughout his nearly 20-year career. A Greenbelt in LEAN, Jonathan takes great care to understand the business issues affecting client accounts and provides insightful recommendations that positively impact the bottom line. He also has a strong appreciation for the value of engaged employees and the impact they have on solidifying customer loyalty.

Vice President, Client Experience & Strategy

Stephanie Yosef brings over 12 years of success in client experience, employee engagement, and client retention to Satrix Solutions. She also has a considerable sales background, where she spent another 9 years in B2B and B2C sales in HR, Pharmaceuticals, and Retail.

Vice President, Client Experience & Strategy

Tami Kinney has spent nearly 20 years working in market research with a focus on customer experience and brand development. She is adept at identifying the needs of clients, employing innovative methods to test possible solutions and providing actionable insights.

Manager, Reporting & Analytics

As Manager, Reporting & Analytics, Dan Genord understands that clients want to know all the information that their data can tell them. With an extensive education in analytics and a strong business background, he thrives at converting customer and employee experience data into insights that are relevant, useful and actionable.

Client Experience Analyst

Leila Karimi Hosseini brings a diverse skillset and passion for driving insight with data to Satrix Solutions. Experienced with a variety of methodologies and tools, her educational background in industrial engineering aids her as a Client Experience Analyst in analyzing data and presenting metrics that help put the finger on the pulse of customer and employee sentiment. By focusing on actionable feedback and nailing the details, she facilitates decision-making and process improvements for clients.

Client Insights Analyst

M. Heather Smith is a data-driven professional with two decades of experience improving connections and building stronger communities. This has cultivated her passion for understanding the client experience and its impact on business growth.