Managed Services Provider
Voice of Customer & Employee Engagement
Our experienced and passionate research consultants partner with you to design, execute, and maximize the ROI of your customer and employee feedback programs.
We serve as an expert third party to deliver the data, insights, and recommendations you can rely on to drive continuous improvements in customer and employee loyalty.
Our clients greatly value their partnership with us, as evidenced by the fact that many renew and often expand their engagements year after year. Delivering actionable customer, employee, and competitive insights, along with our impartial recommendations, enables our clients to focus their efforts on improvements that will have the greatest impact on the business.
Evan Klein
— Founder
“
I remain deeply motivated by the opportunity to collaborate with visionary business leaders who harness voice-of-customer insights to drive transformative growth.
Our Clients
CX Services
Voice of Customer
As a managed services provider, we partner with business-to-business companies to establish structured feedback programs at critical touchpoints across the customer and employee journey.
Exceptional Service & Quantifiable Results
Why Companies Choose Us
Satrix Solutions serves as a true market research partner to your company, delivering robust reporting and actionable insights you can trust. By ensuring your customer experience and employee engagement programs adhere to best practices, your team will have the confidence to act on the findings and establish customer and employee loyalty as key competitive advantages.
Real Results
Thanks to improvements in customer loyalty, retention, referrals, & employee engagement, our clients see accelerated profit growth and higher valuations.
Actionable Insights
We deliver data, trends, insights, and unbiased recommendations to enable decision-making that maximizes ROI.
Exceptional Service
We go all out for our clients, and they appreciate our intense focus on service excellence. We routinely achieve world-class levels in our own NPS surveys.
Objective Third Party
Using a third party provides anonymity, candor, and objectivity, ensuring reliable, unbiased feedback. Making our recommendations easy to trust.
Dedicated Partner
We manage customer & employee feedback initiatives to ensure success while freeing up internal resources. Our team provides expertise & dedication to keep programs on track.
B2B Experts
We help B2B organizations unlock customer & employee feedback. Our tailored feedback programs ensure everyone is heard & stakeholders stay informed.
“Satrix is a true partner that goes the extra mile to support ACI.”
As the president, Evan takes a very “hands-on” approach and is so responsive. We got to work with him directly on our project daily. He also presented results to our executive leadership team, reinforcing why we selected Satrix.
“They are easy to do business with, highly supportive, and have a ton of expertise.”
We hit every milestone for this project and ultimately delivered robust results that resonated strongly with internal stakeholders.
“Satrix has been an invaluable partner.”
They are easy to do business with, they are highly supportive, and have a ton of expertise.
“Their partnership created a platform that resonated with our customers and delivered meaningful insights.”
Their expertise and strategic guidance ensured every detail was thoughtfully addressed, leading to a highly impactful and engaging outcome.
Their partnership created a platform that resonated with our customers and delivered meaningful insights.
“Satrix really engages with us as a partner.”
Both the reporting and analytics have been very detailed and thorough, and insights gleaned through the program have helped our organization target and address frustrations customers were experiencing and reduced the risk of future churn. Satrix really engages with us as a partner to ensure we are obtaining all the we require from our Churn Program.
Our organization was looking for more insights into customer churn. We already had a strong partnership with Satrix for our Win-Loss analysis; expanding to Churn was logical.
