Driving our success is the team of individuals who make up Satrix Solutions. Led by veteran customer and employee satisfaction expert, Evan Klein, we have varied skillsets, business experiences, and educational backgrounds, yet we all share the same passion and enthusiasm for customer and employee satisfaction programs.
Through this common denominator, we’ve more than doubled our revenue every year while maintaining exceptionally high satisfaction and loyalty with our growing stable of clients.
For more than 25 years, Evan Klein has been an enthusiastic champion for voice of the customer driven change. He specializes in coaching business leaders on the customer and employee-focused strategies that lead to increased profitability and sustained competitive advantage.
Evan founded Satrix Solutions in 2008 to empower businesses to accelerate growth and increase valuation by improving referrals, retention, share-of-wallet, and sales close rates. The company’s growing list of clients benefit from experienced consultants, expert advice, Board-quality reporting, and actionable recommendations.
Prior to founding Satrix Solutions in 2008, Evan established and led the office of Client Satisfaction at iCrossing, a 550-person digital agency in Scottsdale, Arizona. While there he introduced and managed several customer-focused initiatives, including the implementation of Net Promoter Score and Customer Advisory Boards. Evan’s work developing a systematic approach to gathering and acting on voice of the customer feedback led to numerous product, service delivery, and process improvements during his tenure.
Evan previously managed a global consulting practice, serving nearly 900 customers for Thomson Reuters in New York, where he helped transform the business to a service leader with high customer satisfaction and retention. Earlier in his career, he was charged with starting a West Coast office for a consulting practice serving CXO’s of publicly traded companies. During his two-year tenure, the office grew from four to over 30 people and revenues increased by more than 500%.
When Evan is not guiding the adoption of disciplined feedback processes, metrics, and behaviors, you can find him playing sports with his son or hiking with his wife in sunny Scottsdale, Arizona
Chief Operating Officer
Jonathan Beretta has accumulated extensive experience in customer retention, employee engagement, and process improvement strategies for B2C and B2B companies across multiple industries throughout his nearly 20-year career. A Greenbelt in LEAN, Jonathan takes great care to understand the business issues affecting client accounts and provides insightful recommendations that positively impact the bottom line. He also has a strong appreciation for the value of engaged employees and the impact they have on solidifying customer loyalty.
Prior to joining Satrix Solutions in 2013, Jonathan was part of Equifax’s global operations senior management team where he managed the Appellate Services Department. There he cultivated and evaluated the daily operations of a nation-wide team required to handle highly deadline-driven workloads. While at Equifax, Jonathan established engagement planning and touchpoint mapping initiatives to encourage desirable business outcomes such as retention of talent and improved operational performance for its Fortune 500 client companies.
On his off time, Jonathan enjoys running half-marathons and exploring the local community with his wife and their two dogs in tow. When that doesn’t keep him busy enough, Jonathan serves as a member of the Energy, Environment, and Natural Resources Commission with the City of Avondale, Arizona.
With an appreciation for voice of the customer driven change coupled with a passion for business-to-business marketing, Heather Timney brings strategic focus to Satrix Solutions’ marketing endeavors. Over the last decade, Heather has gained considerable perspective into the various business functions that impact the customer experience. She is dedicated to creating strong organizational cultures, recognizing that happy employees lead to satisfied customers.
An expert in B2B marketing strategy, Heather has been instrumental in building successful, profitable organizations. Before joining Satrix Solutions in 2011, Heather managed the marketing department for a $10 million healthcare IT company, contributing to the organization’s impressive growth. During her tenure, the company was named to the INC 5000 Fastest Growing Private Companies in America list for three consecutive years and was recognized by Entrepreneur Magazine as one of its 100 Brilliant Companies.
After hours you can find Heather testing out new recipes or taking in the majestic beauty of Arizona (when the temperatures are below 100 degrees, of course).
Stephanie Yosef brings over 12 years of success in client experience, employee engagement, and client retention to Satrix Solutions. She also has a considerable sales background, where she spent another 9 years in B2B and B2C sales in HR, Pharmaceuticals, and Retail.
Stephanie is a PHR certified Human Resources Professional with experience in the HRIS space. She has achieved consistent award-winning success in every previous role she has had from individual contributor to senior leader.
Her career, prior to Satrix, has been focused on consulting and support of a B2B client base ranging from 27 to over 2400 companies, working directly with everyone from the C-Suite to hourly employees. Stephanie’s unique skillset and background have given her a broad scope to provide end-to-end insight to her clients.
Outside of Satrix, Stephanie supports her daughter’s high school as VP of Marketing for the PTO and Treasurer/Chair for the Visual Arts Booster Club. She has traveled extensively outside of the US and is huge foodie. To add a little balance to her life, Pilates is an almost daily endeavor.
Tami Kinney has spent nearly 20 years working in market research with a focus on customer experience and brand development. She is adept at identifying the needs of clients, employing innovative methods to test possible solutions and providing actionable insights.
Starting her research career at Kimberly Clark Corporation, Tami was responsible for designing research to drive consumer understanding of product performance and fragrance preference. She then built out the research department for Radio Systems Corporation, conducting consumer and brand experience studies. Most recently, Tami was the Senior Proposal Writer for MaritzCX/InMoment designing customer experience programs and creating proposals to meet brand tracking, journey mapping, and segmentation research objectives.
Tami has experience with a variety of methodologies including Voice of the Customer, product naming and messaging content, performance testing, ad claims, packaging design, shopper experience, benefit/deficiency assessments, concept development and testing, journey mapping, consumer segmentation, user experience, and fragrance development.
Residing in Tennessee with her husband, daughter, and 4 dogs, Tami spends her free time exploring the lakes, rivers, and hiking trails in the area.
Senior Director, Customer Insights
Striving to deliver the greatest value to clients every day, Christian Muma brings a deep commitment to service excellence to Satrix Solutions. He is truly focused on each client’s success; ensuring business leaders obtain a complete picture of the customer experience.
Christian is responsible for the collection and analysis of detailed customer feedback so meaningful trends and insights can be gleaned. His focus on driving positive business outcomes for clients has led to the expansion of several key accounts, contributing to Satrix Solutions’ remarkable growth.
An outdoor enthusiast, Christian has logged countless hours putting his survivalist skills to work in the wilderness.
Senior Client Experience Analyst
As a Client Experience Analyst, Dan Genord understands that clients want to know all the information that their data can tell them. With an extensive education in analytics and a strong business background, he thrives at converting customer and employee experience data into insights that are relevant, useful and actionable.
At Satrix Solutions, Dan analyzes customer and employee feedback data to identify trends and discover information about our clients’ customer and employee base. His attention to detail and critical thinking ability enable him to consistently develop accurate and applicable content on behalf of clients.
Residing in the mountains of Colorado, Dan spends much of his free time exploring his surroundings by skiing, rafting, mountain biking, camping, and hiking.
Senior Client Experience Analyst
Laura McGeary aims to equip business leaders with actionable insights through expert design and management of voice of customer and voice of employee programs. An interdisciplinary education in neuroscience has shaped her belief that a balance of quantitative and qualitative data is essential to uncover the full narrative.
As a Senior Client Experience Analyst at Satrix Solutions, Laura analyzes feedback to inform clients how to optimize the relationships that are most vital to their business. Her passion is to understand clients’ needs, and this enables her to deliver the most prudent content.
After playing collegiate basketball in Massachusetts, Laura has returned to the desert. She remains active, enjoys cooking savory dishes, and loves the adventure of traveling to new places.
Client Experience Analyst
As a Client Experience Analyst, Dremiah Alberty plays a key role in translating customer and employee feedback into actionable insights for Satrix Solutions’ clients. She focuses on understanding the unique needs and objectives of clients to successfully manage the design and execution of their customer feedback projects.
Dremiah’s educational background in Sociology brings strong research skills to Satrix Solutions while her recruiting experience has nurtured her relationship-building skills.
From sunny California to the desert of Arizona, Dremiah has continued her interest in hiking, reading, and traveling but above all, she is most happy when spending time with family.
Leila Karimi Hosseini
Client Experience Analyst
Leila Karimi Hosseini brings a diverse skillset and passion for driving insight with data to Satrix Solutions. Experienced with a variety of methodologies and tools, her educational background in industrial engineering aids her as a Client Experience Analyst in analyzing data and presenting metrics that help put the finger on the pulse of customer and employee sentiment. By focusing on actionable feedback and nailing the details, she facilitates decision-making and process improvements for clients.
Residing in Austin, Texas, Leila loves exploring and being involved in her local community. When not working, she enjoys reading, baking, traveling, and anything outdoors.
M. Heather Smith
Client Insights Analyst
M. Heather Smith is a data-driven professional with two decades of experience improving connections and building stronger communities. This has cultivated her passion for understanding the client experience and its impact on business growth.
Prior to joining Satrix Solutions, Smith worked in public education. She maintained meticulous qualitative and quantitative records for individual students and presented these in a digestible, user-friendly format for families. This formative data was also used by the administration to ensure student success.
In addition to her love of turning data into actionable insights; Smith has an enthusiasm for championing causes, coordinating events, and creating new business models.
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“The Satrix Solutions team displays a genuine interest in our success and pushes hard to ensure we are attaining maximum value from our client feedback programs.
With their expert guidance, actionable insights and sound recommendations, we have significantly strengthened our client engagements since 2010.”