New Customer Post Onboarding Programs
For new customers, their first experiences with your company can set the tone for your engagement. When first impressions fail to impress, or customers struggle to realize the early benefits of the engagement, it can damage the relationship and increase the burden on your customer service or success team. If expectations for adoption or time-to-value aren't met, your organization could experience negative word-of-mouth and higher customer churn.
The best way to assess initial success is by gathering actionable feedback from new customers during the implementation phase and/or shortly after the “go-live” date. We will design and administer your post onboarding survey, analyze the robust feedback, and provide objective insights and recommendations so you can continually enhance this critical first phase of your customer engagements.
Our AdvantagesCX Research
EXCEPTIONAL Service Customized Programs High Survey Response Rates Unbiased Analysis & Interpretation B2B Voice of Customer (VoC) Experts Venture Capital & Private Equity Approved
B2B Customer Experience Capabilities
Satrix Solutions partners with B2B company leaders offering a comprehensive suite of services, including New Customer Onboarding/Implementation Surveys, In-Depth Interviews (IDIs), Customer Advisory Boards, and Net Promoter Score programs. We provide a complete lifecycle approach that delivers valuable insights by establishing structured feedback programs at critical touchpoints throughout the customer and employee journey. These insights can significantly enhance the experience for customers, prospects, and employees, resulting in better overall business outcomes.
Our Case Studies
Exceptional Results & Customer Service
Satrix Solutions' clients have experienced quantifiable ROI with our voice-of-customer programs. By routinely garnering above-average participation rates, delivering actionable insights, and sharing our unbiased recommendations, our clients have the insights they need to enhance the customer experience and reap the benefits.
98% Retention Rate
Uncover how IHS Markit, now S&P Global uses customer service excellence as a differentiator and retains more clients.Read Study
50% of Customers are promoters
Read how Parchment obtained 50% promoters by utilizing customer experience programs.Read Study
Customer-Led Product Expansion
Delivering a superior customer experience is a key point of differentiation for WEX Corporate Payments.Read Study
Our Survey Process
Our market research firm helps ensure your lifecycle surveys realize maximum benefit. We will gather detailed customer expectations, preferences, and satisfaction levels and convert the feedback into improvement recommendations your customers will value.Quantitative Research Method
Customer Survey Resources
Thought Leadership & Expertise
We offer an excellent collection of best practices, tips, and guidebooks on CX and EX strategy — all crafted to help the company get ahead in today's competitive market.
How Do You Meet Expectations?
We cover biggest drivers of dissatisfaction among new customers.Read Article
How To Excel At Onboarding?
We cover why you need line-of-sight visibility into all onboarding activities.Read Article
The Importance Of Positive Onboarding
We discuss the importance of a positive onboarding experience.Read Article